Frequently Asked Questions
Everything you need to know about shopping with The Mercer Brand.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided items are in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
Which payment methods do you accept?
The Mercer Brand accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products from The Mercer Brand come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.